As founder of a rapidly growing agency, I have deep belief in follow up, good service and achieving results for my clients. Though have you ever noticed the human capacity to keep wanting more? I learnt from one of my staff today that strong communication is sometimes required to stop incessant scope and expectation creep.

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Posted by Scot Ennis, filed under Observations. Date: July 2, 2009, 11:36 pm | View Comments

  • http://www.royaltech.net Benn

    There’s no question about it. And a client will quite often respect you more for doing it.

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