23 Aug
hard conversations
I asked Andrew Walker, Global Marketing Director for Peroni how to handle difficult staff management issues. He said:
“Direct, Honest, Timely, Respectful conversations”
i thought that was pretty cool.
Bill McFarlane (one of the leads leading media trainers) in his book “drop the pink elephant” explains the 3 R’s of apologising.
Express Regret, provide a sincere Reason for the mistake, propose a Remedy.
Simple, easy formula to try next time you are thinking about running for cover when in reality you should be apologising for something.